Excuse my language, but it is the truth. They have been hacked multiple times recently which results in them changing (breaking) customer accounts and then when you call customer service they a) officially deny everything, b) will not answer your questions, c) hang up on you, d) all of the above.
Think long and hard before you sign up with these people. There are other, cheaper providers. If you still are not convinced, Google "ipowerweb sucks". If reading from others is not enough, check out their BBB record
There are plenty of ISPs out there. Do not be afraid to move your account away from a bad one to a good one.
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