A couple of years ago I ordered perscription sunglasses online. I knew what I wanted and the process was easy. I decided to try ordering perscription eyeglasses but knew I needed to get some idea of how they would look on. I found FramesDirect.com and their wonderful interactive try-on feature.
This is a feature where you upload your picture and then you can "try-on" frames by clicking on them. SWEET! Getting my pic uploaded was fairly fast and easy. Then I spent HOURS going through the hundreds of frames. I narrowed it down to a handfull. I then looked at other frame sites on the web to get a better idea of the real colors and finalized my selection.
Even though framesdirect.com did not have the cheapest price, I went ahead and submitted my order with them because I really liked their try-on feature.
The next business day I receive a call from framesdirect about the frames I ordered. They are not available in the size and colour I wanted. Hmmm, OK so what colours can I get? "When we called the manufacturer they only have ..." two of the 4 colours. OK, when I look at your "inventory" online it is not really what is available (?!?!). "That is just the catalog. We have to call the manufacturer to find out what they have." So I spent HOURS picking out something and I get nothing.
I inquire as to how often they have to call people because the frames selected are not available ... the response is EVERY DAY.
I proceeded to cancel my order and go some place else.
Can someone really make money providing an eyeglass try-on feature?
Just before I wrote this post I went to framesdirect and confirmed that I could still order the same frames in the unavailable colour and size.
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